Shipping and Returns

Credit and Debit Cards Accepted:

Visa Credit
Visa Debit
Visa Electron
American Express

Payment Methods:

We accept both online and telephone payments.

Shipping Destinations:

UK Shipping including in heating kit prices.

Shipping to other countries by arrangement, please call for prices 01799 524730


While every effort will be made to meet the customer's demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. If the product is returned in its exact original condition within 7 days, with any tags or stickers intact, then a full refund or exchange will be provided. No refund or exchange will be given if the product has been tampered with, or has a tag or sticker that has been removed. We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery to our warehouse address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product will be refunded. Errors or omissions must be reported within seven working days of delivery.

Delivery Schedule

Next (working) day delivery is standard for all stock items provided orders are received and processed prior to 2.30pm.

Non stock or temporarily out of stock items will be back ordered for you. You will be notified by e-mail of expected delivery date and given the option to cancel your order if you would rather not wait.

Returns policy

We will gladly replace any goods returned to us which are found to be faulty.

Incorrectly ordered or surplus goods (complete heating kits only) must be returned complete to us within 14 days to qualify for a full refund. Errors or omissions must be reported within fourteen days of delivery.

In some circumstances we may accept "as new" goods for return outside of the 14 day period, in this case a restocking charge may be applied as well as a charge to cover cost of outward carriage.

Restocking charge to cover the cost of electrical safety testing and administration required prior to resale of goods, the Current charge is £12.95 per heating system. Outward carriage charges are £9.95 for  a standard delivery or £6.00 for small items such as Thermostats.

We will not accept returns of Tile Adhesives, Levelling Compounds, part boxs of insulation or incomplete heating systems.

All returns must be in as new condition with original packaging and be accompanied by a returns number allocated by us, please call us for a number


01799 581920

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