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Recently ordered (invoice 6780) the above thermostat as a replacement for my underfloor heating following your support and advice.
I wanted to confirm your suspicions that it was a faulty 'power-base' as, since replacing, the system has performed perfectly (and probably better than before as it seems to heat up much quicker (30 mins in stead of 1-2 hrs as previous)).
Thank you for great advice and support...It is greatly appreciated.
I have always been pleased with the UFH I have bought from you. The wire system is far better than matting systems and having used this system a few times it has become easier and easier to fit . As we do our own tiling we are conscious of needing the flooring to be flat after we have applied adhesive or Mapei to the UFH wire. The trade kits provide plenty of tape etc to ensure that there are no bits of wiring poking up.
Delivery is pretty good although an overnight would be good for us tradesman who occasionally forget to order in time!
Also, as it is a product which gives the tradesman a good mark up it would be better to send the invoice separately so that the kit can be sent direct to the customers house. To be honest a printable invoice via email is sufficient.
Hope this helps
Hi, I just wanted to let you know that the items arrived as promised, it was less than 24 hours from order to delivery to The Scottish Highlands and I am impressed. I will require further units later this year and I will definitely use your company again, thank you.
THANK YOU, THANK YOU, THANK YOU
You've just made my life so much easier, and as you can no doubt tell, I'm extremely pleased with your fantastic helpfulness and really do appreciate your amazing service - I wish more of my suppliers were this good and could communicate as effectively.
Thanks again and very best regards.
In response to an unusual request the response from Ambient was swift, efficient, supportive, excellent value and remarkable service.
Unlikely as it sounds I was looking for UHF supplies in the Tropics, where the product not surprisingly is totally unknown. The reason? High in the remote mountainous Tribal heartland of North West Thailand, in sight of the Burmese Border, the winter nights are surprisingly cold (average 8 degrees C from November to March) even if the daytime temperature is perfect. So building the ultimate romantic Honeymoon destination, warm floors underfoot as the newly-weds tiptoe to their wake up Jacuzzi are essential.
Quite unphased by this request, Ambient's David Goose had the order calculated, costed, VAT exempted and shipped by courier to Chiang Mai within the week. For good measure he even piggy-backed some urgently needed garden kit along with it too. All made easy and fun to deal with.
I write to confirm the receipt of replacement thermostat – thanks.
Also I would like to express how impressed I am with your customer service and how quickly I received the replacement – I have sourced my Underfloor heating through you on a couple of occasions and will continue to do so for any future needs; I will also be recommending you to friends and family.
Delivery arrived promptly this morning.
I’d forgotten how good your service was.
24 hours means 24 hours.
Just a note to thank you and Ambient for your superb customer services and delivery of our underfloor heat. Builders arrived yesterday morning and heating system arrived at lunch, as I email now it is being fitter to the floor.
I will not hesitate to recommend you to our friends here in Brittany, indeed, I think a friend of mine Mrs Lake has already been in touch with your company regarding heating for a wooden floor, unfortunately it wont be suitable for the depth of wood boards they have already purchased.
We know many builders and people here and will always suggest they look at Ambient when considering heating for their homes.
Once again, many thanks, I'm sure my two old doggies will love the warmth in the winter.
Denise & Ian Bowring
“Brilliant service thanks-will use you again as soon as the need arises.”
“I was given your website address by a previous customer and after looking on the site I was unsure of the best option. I telephoned for advice and was given very helpful guidance. The various under floor heating options were discussed and the best solution found and after that ordering was easy. Thank you.”
“Just to say that my order was duly delivered today at 3.05pm. Many thanks for your prompt service especially over that stretch of water to Belfast!”
“Just a note to thank you on a splendid job for the under floor heating in the conservatory. I have recommended you to many people.”
“Thank you for your quick, friendly and efficient service.”
“Many thanks for your fantastic service.”
“I would like to take this opportunity to thank you for the time and patience during our telephone conversations. Your efficiency and understanding were both much appreciated in this matter. Once again thank you for the wonderful attitude and service I received.”
“Just thought I'd let you know how pleased we are with your product. I bought two sets of your under floor heating cables in April and until today had not connected the system because of the mild weather. I have just test run both bathrooms and they are really good. The controls are reasonably simple and the whole family (including our old frail mongrel) find it very pleasant. We should have done it years ago.”
“I would like to take this opportunity to congratulate you on your website and to thank you for your help and advice during the ordering process.”
“Thanks very much for your prompt and excellent service.”
“Many thanks for staying so late to fit it - it's working perfectly and the controls are a dream to operate!”
“Thank you for supplying and installing an under tile heating system in our new conservatory. The floor tiles were laid last Thursday and we activated the heating system on Sunday. So far, we are pleased with its effectiveness and were most impressed with the highly professional way in which you installed the system and its controls.”
“Judith and I would like to express our thanks for the efficient and unobtrusive way in which you installed the conservatory under floor heating and completed the other electrical work in our house and garage. We will certainly recommend you to anyone who asks about under-floor heating (as they will when they sit on a warm floor in the depths of winter!). Please feel free to add our names to any list of referees, should you so wish.”
Judith and Chris Armstrong