Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.
Credit and Debit Cards Accepted:
Visa Credit
Mastercard
Visa Debit
Visa Electron
Switch/Maestro
Solo
American Express
Payment Methods:
Online payment or payment by telephone only.
Shipping Destinations:
UK Shipping only.
Refunds:
While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. If the product is returned in the condition it was supplied with any tags or stickers intact then a full refund or exchange will be provided. No refund or no exchange if the product has a tag or sticker that has been removed. We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to our standard address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product would be refunded.
Delivery Schedule
Next (working) day delivery is standard for all stock items provided orders are received and processed prior to 2.00pm.
Non stock or temporarily out of stock items will be back ordered for you. You will be notified by e-mail of expected delivery date and given the option to cancel your order if you would rather not wait.
Refunds While every effort will be made to meet the customer's demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. If the product is returned in its EXACT original condition within 14 days, with any tags or stickers intact, then a full refund (minus carriage)or exchange will be provided. No refund or exchange will be given if the product has been tampered with, or has a tag or sticker that has been removed. We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to our warehouse address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product will be refunded.
Returns policy
We will gladly replace any goods returned to us which are found to faulty. We do however have a restocking charge for returned goods that are incorrectly ordered or surplus to requirements. Surplus goods (complete heating kits only) or incorrectly ordered goods must be returned complete to within 14 days to qualify for refund.
Restocking charge covers cost of electrical safety testing, packing and administration required prior to resale of goods. Current charge is £12.95 + associated carriage at cost. Errors or ommisions must be reported within seven days of delivery.
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