Shipping and Returns
Credit and Debit Cards Accepted:
We accept both online and telephone payments.
UK Shipping including in heating kit prices.
Shipping to other countries by arrangement, please call for prices 01799 524730
While every effort will be made to meet the customer's demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. If the product is returned in its exact original condition within 7 days, with any tags or stickers intact, then a full refund or exchange will be provided. No refund or exchange will be given if the product has been tampered with, or has a tag or sticker that has been removed. We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery to our warehouse address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product will be refunded. Errors or omissions must be reported within seven working days of delivery.
Next (working) day delivery is standard for all stock items provided orders are received and processed prior to 2.30pm.
Non stock or temporarily out of stock items will be back ordered for you. You will be notified by e-mail of expected delivery date and given the option to cancel your order if you would rather not wait.
We will gladly replace any goods returned to us which are found to faulty. Incorrectly ordered or surplus goods (complete heating kits only) must be returned complete to us within 7 working days to qualify for a full refund. Errors or omissions must be reported within seven working days of delivery.
In some circumstances we may accept "as new" goods for return outside of the 7 day statutory period, in this case a restocking charge may be applied to cover the cost of electrical safety testing and administration required prior to resale of goods. Current charge is £12.95 + associated outward carriage at cost.